RETURN POLICY


Classtra is committed to ensuring that all customers are satisfied with their purchase and service. As part of this commitment, returns are accepted up to 14 days after the order has been delivered. Classtra will only refund merchandise if it has not been worn, washed, damaged, soiled, or altered. If merchandise is not in its original condition or is returned without RMA number, the return will not be accepted and will be returned at the expense of the customer. Only one RMA can be created per order. Upon issuance of RMA, customer is allowed up to 2 weeks to return the merchandise. If the merchandise is not received by us during this time frame, the RMA will be considered void and no future return can be initiated for same item(s). All labels and tags must remain intact in order to return the merchandise along with any accompanying materials that were originally included. Customer is responsible for shipping the merchandise at their own cost. Customer can choose any carrier they wish to use. If the return is due to a mistake on Classtra part then we will cover the cost of return shipping and provide a return shipping label.


Package Deals

To provide the best saving for customers, Classtra offers packaged deals for merchandise at significantly lower cost. Partial returns from any package deal will void initial savings. Refunds will be issued after full value of the merchandise has been taken into account.  


How to return

If you already have an account with us then please log-in to your account to initiate return.  


U.S. Return Address

Classtra

6200 Schaefer Rd, Dearborn, MI, 48126

[email protected] 


Refunds

All refunds will be issued to the original form of payment for the purchase. Original shipping, handling, and/or other charges are not included in the refund. If an account was not originally created at the time of purchase, create an account using the same email used to make the purchase. Once your return is processed, you will receive an email confirmation. Please allow up to 7 business days to process the refund. For the credit to be reflected in your account, allow up to 2 weeks.  


Cancel an Order

Once an order is confirmed, you may not cancel your order; however returns may be initiated.